Your 14-day withdrawal right, how to return a piece, exceptions, and how refunds work.
Last updated: September 2026
If you are a consumer and buy as a distance contract, Spanish and EU consumer law gives you the right to withdraw from the purchase within 14 calendar days starting the day you (or someone you name) receive the goods.
You do not need a reason, and you can use the model withdrawal form below or simply write to us. The deadline is met if you send us your decision before the 14 days end.
Write to us through the contact page, quoting your order number and the piece(s) you want to return. We confirm your withdrawal and send you the return instructions.
To be safe, send your decision in writing and keep a copy. For a withdrawal from a distance sale, communicating your intention within the 14-day deadline is enough; you can send the goods back with the instructions we give you.
Return the piece in its original condition and packaging, unworn and with any labels and fittings attached, and include your order number so we can match the return.
If you use the model withdrawal form, sign it and enclose it with the returned goods.
Goods must come back in the condition you received them. You may handle them only as far as necessary to check their nature, characteristics and functioning. If you used them beyond a quick examination, a reduction in value may be deducted from your refund.
For a normal change-of-mind withdrawal, you pay the cost of returning the goods, as disclosed at checkout and in these terms.
If the goods are defective, damaged on arrival or not what you ordered, we cover the return shipping.
We refund within fourteen days of the day you inform us of your withdrawal, and in any case after we receive the returned goods or proof you sent them back.
The refund is made to the original payment method, or to the bank account you paid from for manual or bank-transfer orders. We refund the price of the goods and the original delivery cost. We do not refund any extra delivery option you chose (for example express delivery).
Yes, we offer exchanges. To exchange a piece for another size or design, return the piece first and then place a new order. We process a return before any exchange, and the same return and refund rules apply.
The withdrawal right does not apply to:
goods made to your specifications or clearly personalised (for example engraved, bespoke or custom-made pieces), once made;
sealed goods that are unsealed after delivery for health or hygiene reasons — for pierced earrings this applies once their protective packaging has been opened;
goods that have deteriorated or been consumed.
If a piece is defective, damaged on arrival, or not what you ordered, tell us as soon as you can. We will repair, replace or refund it, and we cover the return and re-delivery costs.
Your statutory guarantee under Spanish law remains in addition to the change-of-mind withdrawal right.
To: [the operator named in the Legal Notice] Order number: ________________ Goods ordered on: ____________ Goods received on: ___________ Name of consumer(s): _________ Address of consumer(s): ______ Signed: ______________________ Date: ________________________ We give notice that we withdraw from our purchase of the goods described in this order.
Send this to us using the contact page. You are not obliged to use this form; any clear written statement of your decision within the 14-day deadline is valid.